Shipping policy

MXHorizon Shipping Policy

Effective Date: August 4, 2026

At MXHorizon, every order is professionally printed and made to order using premium materials. Please review our Shipping Policy before placing your order.

Processing Time

All graphics, decals, and custom products are produced after your order is placed.

  • Standard production time is 3–5 business days before shipment.

  • Printed decals require a 24-hour curing period before they are laminated, cut, and packaged.

  • Processing times may be longer during holidays, promotions, product launches, or periods of high order volume.

  • Business days are Monday through Friday, excluding holidays.

Once production is complete, your order will be carefully packaged and shipped to the shipping address provided during checkout.

Shipping Rates

  • Free Standard Shipping on all U.S. orders of $60 USD or more.

  • Orders under $60 USD will have shipping costs calculated at checkout based on the selected shipping method and destination.

International shipping rates, duties, taxes, and import fees (if applicable) are the responsibility of the customer unless otherwise stated.

Delivery Times

Delivery times vary depending on your location and the shipping carrier selected at checkout.

Once your order has shipped, you will receive a shipping confirmation email with tracking information (when available).

Please note that all delivery dates are estimates and are not guaranteed.

Shipping Delays

MXHorizon is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Shipping carrier delays

  • Weather conditions

  • Holidays

  • Customs processing

  • Supply chain disruptions

  • Incorrect or incomplete shipping information

  • Natural disasters or other unforeseen events

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

MXHorizon is not responsible for packages delivered to an incorrect address provided during checkout.

If a package is returned due to an incorrect, incomplete, or undeliverable address, additional shipping charges may be required before the order can be reshipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and assist in finding a resolution. Carrier investigations may be required before a replacement or refund can be approved.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided during checkout. Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Contact Us

If you have any questions regarding shipping, production times, or your order, please contact MXHorizon using the contact information provided on our website. We're always happy to help.