Refund policy

MXHorizon Return & Refund Policy

Effective Date: August 4, 2026

At MXHorizon, we're committed to producing high-quality graphics and decals with exceptional attention to detail. Because the majority of our products are custom-made or produced to order, all sales are subject to the policy below.

Production Times

MXHorizon offers both customizable and pre-designed decals.

  • Most orders are produced within 2–3 business days after purchase.

  • Printed decals require a 24-hour curing period before lamination, cutting, and packaging.

  • Standard processing time is 3–5 business days before shipment.

  • Processing times are estimates and may vary during holidays, promotions, or periods of high order volume.

Custom Products

Any product that includes personalization—including names, race numbers, colors, logos, or other custom selections—is made specifically for you.

Because these items cannot be resold:

  • All custom orders are final sale.

  • Orders cannot be canceled, modified, refunded, or returned once they have been placed.

  • Please carefully review all customization details before completing your purchase.

Pre-Designed Products

Pre-designed products that do not include customization may be canceled before production begins.

Approved cancellations are subject to a 15% cancellation fee to cover payment processing and order preparation costs.

Once production has started or the order has shipped, the sale is final.

Returns

Due to the made-to-order nature of our products, MXHorizon does not accept returns.

All sales become final once production has begun or an order has shipped.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

If the issue is determined to be our error, MXHorizon will repair, replace, or remake the item at no additional cost.

Shipping Charges

Shipping charges are non-refundable except where required by law or if the error was caused by MXHorizon.

Need Help?

If you have any questions about this Return & Refund Policy, please contact us before placing your order. We're always happy to help and ensure you have confidence in your purchase.